Terms of Service

These Terms govern your use of DirectSMSHub's website, Telegram bot and Mini App, dashboard, wallet, support channels, and related digital services (collectively, the “Service”). By creating an account, funding a wallet, placing an order, or otherwise using the Service, you agree to these Terms and our Privacy Policy.

You must be able to enter a binding agreement where you live and may use the Service only where it is lawful to do so. If you use the Service for an organisation, you confirm that you are authorised to accept these Terms for it.

DirectSMSHub currently provides a Naira-denominated wallet and a catalogue of digital services that may include temporary SMS verification numbers, messaging-app access goods, and VPN access goods. The live catalogue, product description, country, availability, price, delivery method, and stated validity shown before checkout are the authoritative description of a particular purchase.

Temporary numbers are rented for a limited verification window. SMS delivery depends on the selected upstream provider and the destination platform. Account goods may be delivered from pre-stocked inventory, after supplier confirmation, or through an automated supplier flow; the checkout and order status will show the applicable path. Future ideas shown on the site, such as eSIM, temporary email, gift cards, or other categories, are not promises that those products are available.

Direct, the in-app concierge, provides read-only guidance and navigation. It cannot make a purchase, move wallet funds, reserve stock, or override a confirmed order.

You may access the Service with Telegram, Google, verified email (including an email-password or one-time-code flow), or a combination of those methods. Keep your device, email account, Telegram account, passwords, and verification codes secure. You are responsible for activity completed through your account unless you promptly report unauthorised access.

Do not create or use an account with false identity information, share account access, bypass security or rate limits, or use another person's payment method or credentials without permission. We may require verification, restrict, suspend, or close an account where reasonably necessary to protect customers, suppliers, or the Service.

Your wallet balance is a prepaid Service balance in Nigerian Naira, not a bank account, deposit-taking product, investment, or money-transfer service. It is personal to your account, non-transferable, does not earn interest, and cannot ordinarily be withdrawn as cash.

Wallet deposits are initiated through Kora Pay. Kora Pay handles payment checkout; we credit a wallet only after the payment is confirmed by the payment provider. The price displayed immediately before you confirm an order is the amount charged from the wallet. Provider costs, exchange rates, supply, promotions, and availability can change before confirmation, but a change will be presented before a new charge is made.

Referral rewards, promotional credit, and first-order discounts are conditional offers. We may set eligibility, expiry, usage limits, or withdraw an offer where there is fraud, error, or misuse. They have no cash value unless applicable law requires otherwise.

For temporary SMS numbers, a number is allocated for the stated window and the order record is the place to view its status and any received code. If an eligible SMS order cannot be completed after a successful wallet charge, including where no verification code arrives before the applicable window, we aim to return the eligible amount to your wallet automatically. A destination platform's refusal, delay, account restriction, or later change does not by itself mean the SMS order was defective.

Digital account goods are delivered only as described in the listing and order record. Where a supplier-confirmed or automated order cannot be supplied, the applicable wallet charge is returned in line with the order flow. Once login details, access keys, or other irreversible digital credentials have been disclosed, the purchase is generally final. If the delivered item is missing, materially different from its listing, or does not work at delivery, contact Support promptly with the order reference so we can review it.

A confirmed wallet deposit is not normally refundable to the original payment method; it remains available for Service purchases. We may correct a demonstrable processing error, and nothing in these Terms limits any refund or consumer right that applicable law requires.

Use the Service only for lawful, authorised purposes and in line with the rules of the platform you are verifying or accessing. You must not use it to create or operate fraudulent accounts, evade a platform's restrictions or identity controls, send spam, harass anyone, commit payment or identity fraud, distribute malware, scrape or attack the Service, resell credentials without permission, or otherwise harm a person, platform, provider, or network.

We may investigate suspected misuse, cancel or suspend affected orders or accounts, preserve relevant records, and cooperate with lawful requests. Where misuse caused a loss, a refund or promotional credit may be withheld to the extent permitted by law.

DirectSMSHub is independent from the platforms, brands, telephone networks, payment providers, and suppliers shown in our catalogue. Their names and marks identify the relevant service only; they do not imply an affiliation, sponsorship, partnership, or endorsement. You are responsible for complying with their terms and policies.

We depend on third parties for supply, payment processing, messaging, hosting, and authentication. We do not guarantee that a specific number, country, provider, account good, price, delivery time, or destination platform will be available at any time.

We work to keep the Service accurate and available, but it is provided on an “as available” basis. We cannot guarantee uninterrupted access, a particular verification outcome, continued access to a third-party platform, or that a temporary number or digital good will suit a particular purpose.

To the fullest extent allowed by law, DirectSMSHub is not liable for indirect, incidental, special, consequential, or lost-profit losses arising from use of the Service or a third-party platform. This does not exclude liability that cannot lawfully be excluded, including rights that apply to you as a consumer.

We may change the Service, catalogue, prices, or these Terms to reflect operational, legal, security, or product changes. Material changes will be posted here with a revised date and apply from the stated effective date. Continuing to use the Service after that date means you accept the revised Terms.

You may stop using the Service at any time. Subject to any outstanding wallet balance, pending payment, active order, and record-retention requirements, you can request account deletion from Settings. We may suspend or terminate access for a breach of these Terms, fraud risk, legal obligation, or protection of the Service.

For an order, refund, access, or Terms question, use the in-app Support flow and include your order or support reference where relevant. You can also reach us on WhatsApp at +234 707 415 9687.